Order a Repeat Prescription

Getting assistance with Medicines if you are reducing social contact

Ask family, friends and neighbours to support you and use online services. If this is not possible, then the public sector, business, charities, and the general public are gearing up to help those advised to stay at home. It is important to speak to others and ask them to help you to make arrangements for the delivery of medicines and essential supplies, and look after your physical and mental wellbeing. More guidance can be found on our COVID support page.

SystmOnline

It is easier and quicker to manage request repeat prescriptions via our online service. Simply log in and select an option.

Please give 72 hours notice when requesting a repeat prescription and enclose your computer repeat slip, indicating your requirements. Please allow a little longer for weeks that include a bank holiday

Please do not add requests for treatment/appointments/ medication not previously prescribed to your request, these will not be dealt with. To make such requests please use eConsult or call us on 01449 720666

Please do not order your prescription earlier than the permitted time period otherwise the request will be held back, and if to early may be rejected

Please do not ask for more than your usual medication as we are unable to issue more than 1 months supply.

Your Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription.The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.

Run out or just about to run out of medication requests

Unfortunately a small minority of patients are repeatedly running out (or just about to run out) of their medication. ‘Urgent’ requests of this nature cause a great deal of disruption to the smooth running of the practice. Please be aware that such requests will be questioned very carefully by the reception staff and may well be refused by the GP. A record is kept of such requests, and may well be refused by the GP.

Help with your Prescription

If you forget to request a Repeat Prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

Help with NHS Costs

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

How to order your medication

By post

You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).

Collection boxes

Collection boxes at Claydon Pharmacy, Somersham Village Hall, Haysel House Coddenham and Needham Market Post Office).

Email

emailing: [email protected].

When e-mailing please ensure that you have told us exactly which drugs you need, or your request cannot be processed!

In person

At the main surgery.

Patient living in Somersham

Patients living in the Somersham area can leave repeat requests at the Village Hall where they will be collected every Friday afternoon.

Prescription delivery service

We are able to bring your medications to you if you currently use our in-house dispensary. It is primarily a service for those who cannot easily get to the surgery to pick up their medications.

The delivery days will be as follows:

  • Mon am and Wed pm: Badley, Combs, Creetings, Earl Stonham, Forward Green, Little Stonham, Stowupland
  • Mon pm and Thurs am: Ashbocking, Coddenham, Coddenham Green, Crowfield, Gosbeck, Pettaugh, Stonham Aspal, Stonham Parva
  • Tues am and Thurs pm: Barham, Baylham, Barham Green, Great Blakenham, Henley, Hemingstone
  • Tues pm and Fri am: Barking, Battisford, Gt Bricett, Ringshall, Wattisham Airfield, Willisham
  • Wed am and Fri pm: Darmsden, Flowton, Little Blakenham, Somersham, Nettlestead, Offton

If you would like to make use of this service please contact Linda in the dispensary.

Telephone

We do not accept requests for repeat prescriptions by telephone. This prevents dangerous errors being made and leaves the telephone lines free for urgent matters.

Additional information

Dispensary

Our dispensary is open from 08:30 to 18:30 Monday to Friday and 09:00 to 12:00 on Saturday (for collection of prescriptions only). We dispense medication to all patients who live beyond a mile from the nearest chemist.

Hospital and Community Requests

When you are discharged from Hospital you should normally receive seven days supply of medication.

On receipt of your discharge medication, which will be issued to you by the Hospital, please contact the Surgery to provide them with this information before your supply of medication has run out.

Hospital requests for change of medication will be checked by a prescribing clinician first, and if necessary a prescribing clinician will provide you with a prescription on request. 

Medication reviews

Patients on repeat medication may be asked to speak to a Doctor, Nurse Practitioner or Practice Nurse at least once a year to review these regular medications and notification should appear on your repeat slip.

This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests.

Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

If you have a medication query please email [email protected]

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Over the Counter Medicines

A GP, nurse or pharmacist will generally not give you a prescription for over-the-counter (OTC) medicines for a range of minor health conditions.

Pharmacy

The Pharmacist at the local on-site chemist can offer advice on minor illnesses or problems.

Repeat Prescribing Policy

Please view or download our Repeat Prescribing Policy