Welcome to Needham Market Country Practice
GDPR - New rules on Data Protection
From 25th May 2018, new rules on Data Protection will come into place across Europe. To find out about how we collect, use and protect your personal data, click on the GDPR/Patient Records tab under Practice Policies.
TELL US ABOUT OUR PHONES
How easy is it to contact as by phone? We'd like to know what you think and you can tell us quickly by clicking on this survey HERE Only 3 clicks is all it takes to help us get your opinion.
Dr ALISON PHELAN
Dr Alison Phelan will be on maternity leave until 18th June 2018. She will return and will change her working days to Monday, Wednesday and Thursday.
If you are one of her registered patients, you will automatically be transferred to Dr Philip Stewart who will be covering her sessions during this period.
Many of you will know Dr Stewart as he is an experienced GP who regularly works here as a locum.
Dr Catherine Helps will change her working days from the 18th June 2018 to Monday, Tuesday and Friday.
HERE TO HELP
When you contact the surgery, we want to make sure that you get the right treatment from the most suitable clinician - GP, Advanced Nurse practitioner or nurse. Your question may even be able to be answered quickly by one of our office staff. That is why we are now asking patients to give us a brief description of their request. It can be in only two words to protect your confidentiality, save time and help us to help you quickly. Examples like "Back pain", "prescription query", "upset stomach", "skin rash" will allow us to deal with your concerns efficiently. Many of our calls can be sorted out by people other than your own GP and this is why we are asking you this question. If you do not wish to give an answer, then we will respect this.
ADVANCED NURSE PRACTITIONER
Hannah Revett joined us in October 2017 as our Advanced Nurse Practitioner.
Hannah is assessing, diagnosing and treating patients alongside the GPs on Tuesdays and Wednesdays. This clinic has proven popular for people with minor illnesses who wish to be seen quickly.
She has a wealth of experience within GP surgeries and has worked both in Suffolk and Australia.
Sue Ryder Dementia Together 2017
We host the Sue Ryder Dementia Together service on Wednesday mornings once a month here in the practice. They will be offering advice on finance, social care and general non-clinical support service for patients with dementia and their carers. If you wish to find out more or make an appointment to see one of their advisers, call 08081 688 000 or visit http://www.dementia-together.com/
Electronic Prescribing Service
The practice is now offering "EPS" - Electronic Prescriptions
Patients can now request their prescription to be electronically sent to a Pharmacy of their choice. Example: If you live in Needham Market area but work in Ipswich you can nominate to collect your medication from a pharmacy near your workplace. This service will not effect patients that use our in house Dispensary. For more details please ask at Reception or click on the link below:
Patient Information - Electronic Prescription Service
Care Quality Commission
Our practice has recently been reviewed by the Care Quality Commission (CQC) (https://www.cqc.org.uk/), the independent regulator of health and social care in England. One of their core aims is to ensure GPs provide effective, caring and responsive services and to identify and encourage improvements.
We are pleased to announce that we have been given good ratings for delivering on our patient’s needs and ensure their care is assessed, tailored and delivered according to best practice guidelines. We’re proud to be recognised for our caring, compassionate and effective approach, as well as for proactively seeking feedback from patients to continually improve. We are also pleased that our service has been rated good for being safe and well led
All of our patients who gave independent feedback to the CQC were positive about our practice, specifically praising the confidence they have in our supportive, convenient, professional and effective service. The CQC viewed our free dispensary delivery service as an example of outstanding practice.
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
Our surgery is completely accessible and has facilities for the disabled.
(Site updated 24/05/2018)